1. Introduction
NCGW LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services.
We are the data controller for the personal data we process. Our contact details are:
NCGW LTD
Unit 10, Mandale Park M30
Cawdor Street, Eccles
Manchester M30 0FL
Email: info@ncgwltd.co.uk
Phone: 07455 692375
2. What Data We Collect
We may collect the following personal data:
2.1 Information You Provide
- Contact details: name, address, email address, telephone number
- Property information: address of property where work is to be carried out
- Enquiry details: information about your flooring requirements
- Payment information: bank details or card details for payment purposes
2.2 Information We Collect Automatically
- Technical data: IP address, browser type, operating system
- Usage data: pages visited, time spent on pages
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide quotations and estimates for our services
- To carry out the flooring work you have requested
- To communicate with you about your order or enquiry
- To process payments
- To provide after-sales support and handle any complaints
- To comply with legal obligations
- To improve our website and services
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: where processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
- Legal obligation: where we need to comply with legal requirements (e.g. tax records)
- Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services
- Consent: where you have given consent for specific purposes (e.g. marketing communications)
5. Data Sharing
We may share your personal data with:
- Suppliers: to order materials for your job
- Subcontractors: if we use subcontractors to carry out work
- Payment providers: to process card payments
- Professional advisors: such as accountants and legal advisors
- Authorities: where required by law (e.g. HMRC)
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiries: 2 years from the date of enquiry
- Customer records: 7 years from the date of the last transaction (for tax and legal purposes)
- Warranty claims: duration of the warranty period plus 1 year
7. Your Rights
Under UK data protection law, you have the following rights:
- Right of access: to request a copy of your personal data
- Right to rectification: to request correction of inaccurate data
- Right to erasure: to request deletion of your data (subject to legal retention requirements)
- Right to restrict processing: to request limitation of processing
- Right to data portability: to receive your data in a structured format
- Right to object: to object to processing based on legitimate interests
- Rights related to automated decision-making: we do not use automated decision-making
To exercise any of these rights, please contact us using the details above.
8. Data Security
We take appropriate measures to protect your personal data against unauthorised access, loss or destruction. This includes:
- Secure storage of paper records
- Password protection for electronic records
- Limited access to personal data on a need-to-know basis
- Secure disposal of records when no longer needed
9. Cookies
Our website uses cookies to improve your browsing experience. For more information, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review this policy periodically.
12. Complaints
If you have any concerns about how we handle your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk
13. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
NCGW LTD
Unit 10, Mandale Park M30
Cawdor Street, Eccles
Manchester M30 0FL
Tel: 07455 692375
Email: info@ncgwltd.co.uk
